Avoid telling your boss ‘I don’t know,’ says career coach—here’s what to do instead


Nobody desires to look incompetent or unskilled within the office. Unfortunately, the phrases we use daily could make us do simply that.

There’s one widespread phrase consultants say to keep away from when you’re talking with your boss: “I do not know.”

“The easy acceptance of not figuring out” could make it appear to be you are tired of going the additional mile to clear up issues, Patrice Lindo, CEO of Career Nomad, a career consulting agency, tells CNBC Make It. Moreover, the phrase does not present “initiative and willingness to be taught.”

People often say “I do not know” in quite a lot of situations, from expressing disagreement to displaying you do not have the data your boss could also be asking for. But despite the fact that you genuinely might not know, that should not be the definitive reply. 

Here are some options it’s best to train instead, says Lindo.

  1. Ask for a while to analysis: Offering to discover solutions or examples from respected on-line assets like research, stories and articles can present that you simply’re solution-based.
  2. Seek clarification:  If your boss’s request is out of your wheelhouse, ask them or a educated colleague to clarify additional. This can display the need to acquire information and enhance your efficiency at work.
  3. Suggest a collaborative method to discover the reply: Getting a staff of execs with distinctive abilities collectively may also help you clear up issues faster and extra effectively than doing it alone.

Business leaders agree with Lindo’s recommendation. Sixty % of firms say that the highest qualities they search for in workers are present skilled information and eagerness to regularly seek for enhancements in productiveness, effectivity and profitability, in accordance to a 2012 survey of greater than 170 employers.

Even billionaire investor Mark Cuban says workers who make the effort to get issues finished, even when they don’t seem to be certain precisely how, have a aggressive edge. 

“The one factor in life you possibly can management is your effort,” Cuban, 64, mentioned in a LinkedIn video post revealed by entrepreneur and VC investor Randall Kaplan in May. “And being prepared to do so is a large aggressive benefit, as a result of most individuals do not.”

Putting in effort means going past what’s required to clear up issues, even once you aren’t requested to — on high of your job’s regular duties, Cuban mentioned. You take the initiative, and exhaust all potential choices till you discover a solution.

“There’s some individuals, or workers, that when you inform them to do A, B, and C, they’re going to do A, B, and C and never know that D, E, and F exists,” Cuban mentioned. “There [are] others who aren’t excellent at particulars: If you inform them to do A, B, and C, all they need to do is speak about D, E and F.”

His recommendation for anybody with an “I do not know” angle: “Don’t apply for a job with me.”

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