Apple CEO Tim Cook greets clients buying Apple’s new iPhone 15 throughout a launch occasion on the Fifth Avenue Apple Store in New York City on Sept. 22, 2023.
Alexi Rosenfeld | Getty Images
Apple mentioned on Saturday that it will issue a software update that will address buyer complaints concerning the newest iPhone 15 fashions, launched simply over a week in the past, operating scorching.
Apple mentioned that the brand new iPhone fashions have been operating scorching due to a mixture of bugs in iOS 17, bugs in apps, and a momentary set-up interval.
An Apple spokesperson informed CNBC:
“We have recognized a few situations which might trigger iPhone to run hotter than anticipated. The system might really feel hotter throughout the first few days after organising or restoring the system due to elevated background exercise. We have additionally discovered a bug in iOS 17 that’s impacting some customers and will be addressed in a software update. Another issue includes some latest updates to third-party apps which might be inflicting them to overload the system. We’re working with these app builders on fixes which might be within the technique of rolling out.”
After Apple launched the brand new iPhone 15 fashions earlier this month, consumer complaints on Apple’s boards, Reddit, and social media recommend that every one 4 fashions can get hotter than anticipated throughout use. CNBC’s assessment of the brand new iPhone Pros additionally noted the iPhone 15 Pro Max got hot.
“I simply received the iPhone 15 Pro in the present day and it is so scorching i am unable to even maintain it for very lengthy!” wrote one commenter on Apple’s boards.
Apple’s new high-end fashions, the $999 iPhone 15 Pro and $1,199 iPhone 15 Pro Max have a redesigned titanium enclosure with an aluminum body to make them simpler to restore. The drawback with the brand new fashions overheating was not associated to the titanium chassis design, Apple mentioned.
Instead, Apple factors to bugs with particular apps and a bug in iOS that may be fastened with software updates. Apple mentioned that a forthcoming iOS 17 update to address the issue will not cut back the efficiency of the units.
Apple’s website says that customers might discover telephones feeling hotter once they’re arrange from a backup, once they’re wirelessly charging, utilizing graphics-heavy apps or video games, or streaming high-quality video. Apple says that it is regular for units to be heat once they’re being closely used, and if iPhones do not show a temperature warning, they’re secure to use.
Still lengthy strains
People wait in line to enter an Apple Store in New York, because the iPhone 15 is launched, September 22, 2023.
Scott Mlyn | CNBC
So far, the brand new iPhones seem to be promoting nicely, with ship occasions for the units generally stretching out for weeks, and lengthy strains showing in entrance of Apple shops on launch day.
“Interestingly, lead occasions for the 15 Pro Max, 15 Plus and 15 are monitoring extra elevated relative to their predecessors (e.g., iPhone 14 Series), and the 15 Pro Max is boasting the best lead time we now have seen traditionally throughout all SKUs since we now have been monitoring lead time knowledge,” JPMorgan analysts wrote in a observe final week.
But one notable Apple provide chain analyst, Ming-Chi Kuo, mentioned final week in a weblog put up that the iPhone 15’s warmth drawback might damage gross sales.
Apple has confronted high-profile launch points up to now however they have not significantly impacted the corporate’s long-term outlook.
The iPhone 4, launched in 2010, had a design flaw that might lead to calls being dropped. Apple provided free instances to ameliorate the issue. In 2012, shortly after the launch of the iPhone 5, Apple CEO Tim Cook apologized for Apple Maps being buggy and unreliable. The iPhone 6 launched in 2014 was criticized for bending underneath strain.